Return policy

At www.buypinc.shop, customer satisfaction is our top priority. We value your feedback and always strive to improve your shopping experience. We hope you love your order. However, if you are not fully satisfied with the products you received, you may request a return or exchange within 15 days of the delivery date, subject to the conditions outlined below.

Return Shipping Costs

1. Returns Due to Customer Preference

If the return or exchange is initiated for personal reasons (such as preference or ordering error), the customer is responsible for the return shipping cost.
The shipping fee will depend on the courier service selected by the customer.

⚠️ Important:
Please do not return items to the address shown on the shipping label or waybill. That address belongs to the carrier’s warehouse and is not our return facility.

2. Returns Due to Our Responsibility

If the return is due to our error—such as receiving a damaged, defective, or incorrect item—we will cover the return shipping cost.
No restocking fees will be charged for returns under these circumstances.

How to Start a Return or Exchange

To request a return or exchange, please contact our customer service team by email and include the following information:

📧 Email: support@buypinc.shop

Please provide:

  • Your order number

  • A clear description of the issue

  • Photos or videos of the product (if applicable)

Once your request is reviewed, we will send you an email with the correct return shipping address and further instructions.

Important Return Conditions

  • A valid and traceable tracking number is required for all returns. This allows us to track and process your return efficiently.

  • All returned items must be in their original condition. We do not accept items that have been worn, torn, stained, damaged, altered, or used.

  • Due to our global warehouse network, return addresses may vary by country. Always contact customer service to obtain the correct local return address before shipping the item back.

  • Do not use the address on the waybill, as it is the carrier’s address and not our designated return warehouse.

Refund Processing

  • Refunds will be issued to the original payment method used at checkout.

  • PayPal refunds are typically processed immediately.

  • Credit card refunds may take 3–5 business days to appear, depending on your bank or card issuer.

Required Information for Return Requests

When contacting us to request a return or exchange, please include:

  • Order number (e.g., #1001)

  • Photos or videos clearly showing the issue

  • Clear photos of the entire package

  • Your preferred resolution (Return or Replacement)

  • A brief explanation of the issue and reason for return

If you have any additional questions or need further assistance, please feel free to contact our customer service team at support@buypinc.shop
We will respond as quickly as possible and are always happy to help.